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>> 成人高等教育 / 建筑施工技术
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佳题速递:
15[简答题]
如何在教学中促进正迁移的发生?河南理工大学 5、关于“制造费用”账户,下列说法正确的是( )。
A. 借方登记实际发生的各项制造费用
B. 贷方登记分配转入产品成本的制造费用
C. 期末余额在借方,表示在产品的制造费用
D. 期末结转“本年利润”账户后没有余额
E. 期末一般没有余额初级会计学 电机和变压器的铁心常采用什么材料制成?这种材料有哪些特点?电机学 题干阅读理解:根据文章内容,把每一段和其所谈论的话题相匹配(每题10分)。
Customer Service
1. The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special.回答A. satisfaction guaranteedB. the American idea of customer serviceC. customer loyaltyD. honored guestE. checkout service正确正确答案是:B. the American idea of customer service获得2.00分中的2.00分
2. When customers get to a store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. Customers usually don’t have to ask how much items cost, since prices are clearly marked.回答A. satisfaction guaranteedB. the American idea of customer serviceC. customer loyaltyD. honored guestE. checkout service正确正确答案是:D. honored guest获得2.00分中的2.00分
3. When customers are ready to checkout, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the line ups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day” from the clerk.回答A. satisfaction guaranteedB. the American idea of customer serviceC. customer loyaltyD. honored guestE. checkout service正确正确答案是:E. checkout service获得2.00分中的2.00分
4. In America, customer service continues long after the sale. Many products come with a money-back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures trouble-free use for a period of a year or more. Advertisements regularly include the motto, “Your satisfaction is guaranteed”. So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.回答A. satisfaction guaranteedB. the American idea of customer serviceC. customer loyaltyD. honored guestE. checkout service正确正确答案是:A. satisfaction guaranteed获得2.00分中的2.00分
5. Customer service in America grows out of the belief that “the customer is always right”. If a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are high.回答A. satisfaction guaranteedB. the American idea of customer serviceC. customer loyaltyD. honored guestE. checkout service正确正确答案是:C. customer loyalty获得2.00分中的2.00分
反馈1.答案:Para. 1. B 解析:第一段主要讲美国的客服理念,所以选B。
2.答案:Para. 2. D 解析:第二段主要讲顾客受到贵宾的礼遇,所以选D。
3.答案:Para. 3. E 解析:第三段主要讲结账服务,所以选E
4.答案:Para. 4. A 解析:第四段主要讲售后服务好,保证顾客满意度,所以选A。
5.答案:Para. 5. C解析:第五段主要讲只有服务好,顾客才会对品牌忠诚,所以选C。商务英语4 4、郊区化带来的负面影响不包括:( )
A. 疏散一些不适宜在城市中心区发展的工业企业
B. 大城市建成区的蔓延
C. 城郊防护林待遭到破坏
D. 农田蔬菜地遭受蚕食城乡规划管理与法规 根据我国国家赔偿法的规定,国家赔偿的申请人的损失是指( )行政法学(专)