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>> 高等继续教育 / 数字电路
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佳题速递：
关于超敏反应的理解，错误的是医学微生物学和免疫学(护理专) 题干阅读理解：根据文章内容，把每一段和其所谈论的话题相匹配（每题10分）。
Customer Service
1. The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special.回答A. satisfaction guaranteedB. the American idea of customer serviceC. customer loyaltyD. honored guestE. checkout service正确正确答案是：B. the American idea of customer service获得2.00分中的2.00分
2. When customers get to a store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. Customers usually don’t have to ask how much items cost, since prices are clearly marked.回答A. satisfaction guaranteedB. the American idea of customer serviceC. customer loyaltyD. honored guestE. checkout service正确正确答案是：D. honored guest获得2.00分中的2.00分
3. When customers are ready to checkout, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the line ups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day” from the clerk.回答A. satisfaction guaranteedB. the American idea of customer serviceC. customer loyaltyD. honored guestE. checkout service正确正确答案是：E. checkout service获得2.00分中的2.00分
4. In America, customer service continues long after the sale. Many products come with a money-back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures trouble-free use for a period of a year or more. Advertisements regularly include the motto, “Your satisfaction is guaranteed”. So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.回答A. satisfaction guaranteedB. the American idea of customer serviceC. customer loyaltyD. honored guestE. checkout service正确正确答案是：A. satisfaction guaranteed获得2.00分中的2.00分
5. Customer service in America grows out of the belief that “the customer is always right”. If a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are high.回答A. satisfaction guaranteedB. the American idea of customer serviceC. customer loyaltyD. honored guestE. checkout service正确正确答案是：C. customer loyalty获得2.00分中的2.00分
反馈1.答案：Para. 1. B 解析：第一段主要讲美国的客服理念，所以选B。
2.答案：Para. 2. D 解析：第二段主要讲顾客受到贵宾的礼遇，所以选D。
3.答案：Para. 3. E 解析：第三段主要讲结账服务，所以选E
4.答案：Para. 4. A 解析：第四段主要讲售后服务好，保证顾客满意度，所以选A。
5.答案：Para. 5. C解析：第五段主要讲只有服务好，顾客才会对品牌忠诚，所以选C。商务英语4 关于教师资格的分类，《教师资格条例》第二章明确规定：教师资格分为幼儿园、小学、初级中学教师资格和初级职业学校文化课、专业课、高级中学教师资格，————————和高等学校教师资格。教育法学 下面哪些命令具有还原操作的作用：
Photoshop图像处理 试述阿托品的临床应用及其药理学基础。药理学(药学) 梁某已80多岁，老伴和子女都已过世，年老体弱，生活拮据，欲立一份遗赠扶养协议，死后将三间房屋送给在生活和经济上照顾自己的人。梁某的外孙子女、侄子、侄女及干儿子等都争着要做扶养人。这些人中能够作遗赠扶养协议的扶养人的是 A、 外孙子女 B、 侄子 C、 侄女 D、 干儿子婚姻法