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>> 成人高等教育 / 货币银行学
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佳题速递：
38[多选题]
中国园林的流派主要有
A.北方园林
B.江南园林
C.岭南园林
D.扬州园林
E.巴蜀园林河南理工大学 7[填空题]
坚持党的基本路线不动摇，关键是：-----河南理工大学 17-18世纪美国教育概况（）外国教育史 发展中国家的政权模式主要有（ ）等类型。当代世界政治与经济 题干完形填空：选择正确答案，补全文章（每题10分）。
Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being 回答A. vitalB. optionalC. priorityD. offeredE. loyalty未回答正确答案是：D. offered获得2.00分中的0.00分 . Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience. Top notch service will create 回答A. vitalB. optionalC. priorityD. offeredE. loyalty未回答正确答案是：E. loyalty获得2.00分中的0.00分 and a returning customer, which is what we all must strive for. Excellent customer service is 回答A. vitalB. optionalC. priorityD. offeredE. loyalty未回答正确答案是：A. vital获得2.00分中的0.00分 to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a 回答A. vitalB. optionalC. priorityD. offeredE. loyalty未回答正确答案是：C. priority获得2.00分中的0.00分 . Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not 回答A. vitalB. optionalC. priorityD. offeredE. loyalty未回答正确答案是：B. optional获得2.00分中的0.00分 ; it's a requirement for businesses to survive. 选自：http://marketing.about.com/od/plantutorialsandsamples/a/What-Is-Customer-Service.htm
反馈1.答案：D解析：这里考查的是被动语态进行时的用法。is being后面要加动词的过去分词offered，所以选D。
2.答案：E解析：这里考查的是词性与语义的选择。create是及物动词，后面应跟宾语，故选名词。从句意“出众的服务会创造……和回头客”推测，loyalty“忠诚”符合句意。所以选E。
3.答案：A解析：这里考查的是词性与语义的选择。is 后面需要加形容词，从句意“杰出的客服对当今的商家而言非常……” 推测，vital“重要的”符合句意。所以选A。
4.答案：C解析：这里考查的是服务理念与语义的选择。“总把顾客放在第一位”是客服的重要理念，priority“优先，优先权”符合句意。所以选C。
5.答案：B解析：这里考查的是词性与语义的选择。are后面需要加形容词。从句意“顾客不是随意的（可选择的），而是商家生存的必须”推测，optional。所以选B。商务英语4 设随机变量X的分布函数为F(x)=A+Barctanx，则X落在(-1,1]中的概率为1/2. A、正确 B、错误高等数学四：概率论与数理统计