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网络远程教育期末考试【护理管理学】模拟试题
护理质量缺陷指由于各种原因导致的一切不符合护理质量标准的现象和结果。
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  • 题干二、阅读理解:阅读下面的短文,根据文章内容从A、B、C三个选项中选出一个最佳选项。 Imagine this situation: you have bought a faulty item from a shop and you take 回答A. themB. itC. him正确获得10.00分中的10.00分 back to complain. You go directly to the shop assistant and tell them your problem. They say they cannot help you, 回答A. whichB. itC. that正确获得10.00分中的10.00分makes you angrier, to the point perhaps where you start insulting the poor shop assistant. RESULT: This will do you no 回答A. commentsB. interestsC. favours正确获得10.00分中的10.00分, like getting any compensation, or even a refund. If you go directly to the first person you see within the organization you are complaining about, you may be wasting your time 回答A. asB. ifC. when正确获得10.00分中的10.00分 they may be powerless to take any action or provide you 回答A. toB. withC. for正确获得10.00分中的10.00分 a solution. So the important lesson to be learnt is to make sure firstly that you are speaking to the relevant person, the one who has the authority to make decisions.管理英语2
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