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Emotions play an important part in the negotiation process, although it is only in recent years that their effect is being studied. Emotions have the potential to play either a positive or negative role in negotiation. During negotiations, the decision as to whether or not to settle rests in part on emotional factors. Negative emotions can cause intense and even irrational behavior, and can cause conflicts and negotiations to break down, but may be instrumental in attaining concessions. On the other hand, positive emotions often facilitate reaching an agreement and help to maximize joint gains, but can also be instrumental in attaining concessions. Positive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries.

1. Emotions play an important role during the negotiation, although their effect is being studied just 回答ABC

.
A. at the beginning of negotiation practice
B. during the negotiation process
C. not long before

2. Negative emotions may 回答ABC

make concessions.
A. be helpful to
B. be harmful to
C. be nothing to

3. During negotiations, the decision as to whether or not to settle depends in part on emotional factors.回答ABC

A. totally
B. to some extend
C. completely not

4. Attaining concessions can be done 回答ABC

.
A. only by negative emotions
B. only by positive emotions
C. by both negative and positive emotions

5. In different cultures, negotiators should use 回答ABC

  strategies to show positive and negative emotions.
A. the same
B. different
C. no